Somebody calls you at the exact moment they have decided to deal with the problem. Most businesses let that go to voicemail. HandFree answers on the first ring, handles their questions, and books the job while they still want it done.
The two marked points are measured. Dr James Oldroyd (MIT) and InsideSales.com tracked three years of data across six companies, 15,000 leads and over 100,000 call attempts: the odds of qualifying a lead called at 5 minutes versus 30 minutes differ by 21 times, and the odds of reaching them at all by 100 times. The curve between the points is drawn to scale between those two measurements.
Harvard Business Review timed 2,241 companies answering a real inquiry. The average took 42 hours to respond. Nearly a quarter, 23%, never responded at all. Answer inside an hour and you are 7x more likely to get a real conversation with the person who decides.
The Short Life of Online Sales Leads, Oldroyd, McElheran and Elkington, Harvard Business Review, March 2011.
Rough is fine. Most owners guess low on the first slider.
A short call about how the phone actually works in your shop. Who picks up, what happens after hours, what you say to a caller who is price shopping, and where jobs quietly fall through. Bring your questions. If an AI agent is not the right fit for you, we will say so on that call, and we will still tell you what we would do about the problem instead.
We build your agent on your actual services, pricing, and service area, then test it over and over until it handles your calls the way you would.
It goes live on your line and books into your calendar. We watch every call, read the transcripts, and keep tightening it.
The calls that hit voicemail at 7pm on a Friday. It answers, qualifies, and books them for Monday morning.
Somebody clicks your ad or fills in your form. How long before they hear a voice? HandFree rings them right then, while they are still sitting there thinking about it, instead of tomorrow afternoon when they have moved on.
You have people who used you once and have not called in a year. Most of them did not leave, they just have not thought about you. HandFree works down that list and books the ones who are due.
No, and that is the whole point. There is no menu, no hold music, and nothing to press. The caller just talks and it talks back.
Not unless you want it to. What it is really replacing is your voicemail and the calls that ring out into nothing. Or it takes the repetitive calls off your team so they can spend their day on the complicated work instead. When a caller wants a person, it hands them straight over.
Your in person team makes mistakes too. HandFree gets better the same way a person does, by learning from the calls it got wrong. Before it ever goes near your line we run as many what if tests as we can think of, and we put hard limits around what it is allowed to say. Anything outside those limits gets handed to a human instead of guessed at.
We work that out on our first call. The agent gets built around your services and your call volume, so what you pay follows what you actually need. There is no package menu to pick from.
That is the goal. We build it around the calendar and the tools you already know, so this is not one more thing to keep track of.
No. We set it up and we look after it. If you want to learn to run the thing yourself, we can teach you. If you would rather never think about it again, that is the normal choice and it is fine.
English out of the box, but we build it around what you actually need. We can adjust how it sounds and the accent it uses. If a real share of your callers speak another language, say so on the call and we will look at a second agent for them, rather than making one agent do a mediocre job of both.
A short call, and you will know by the end of it whether this is worth doing for your shop.
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